Technical Project Manager | Austin, Texas

Under supervision of the Director of Technical Projects, the Technical Project Manager is responsible for planning, coordination, implementation and oversight of technical service initiatives. This person performs and manages a broad range of duties on projects that consist primarily of enterprise-grade internet and video service deployments and changes; sourcing and applying third-party technical resources; telecommunications design and construction; and other IT implementations. This position is involved with all phases of technical service projects and will be responsible for design oversight, sourcing and applying technical expertise, escalations, and internal and third-party coordination on multiple projects at any given time. This role has a particular emphasis on coordinating with third-party service providers to resolve resident-facing service issues, such as bulk data and video service issues at properties. This person is responsible for evaluating and identifying risks/cost analysis and making recommendations to constructions and operations to ensure project success. This role requires significant cross department collaboration, technical knowledge, and strong project management skills.

Essential Duties and Responsibilities (other duties may be assigned):
  • Manage/oversee third-party technical service solutions, including telecommunications service design and implementation, small office IT integrations, low–voltage infrastructure design, and other projects with technical emphasis
  • Work with third-party service providers to resolve resident-facing issues with technical services
  • Manage relationships with third-parties, including design consultants, service providers, and integrators
  • Provide periodic and timely updates on technical service project status to key stakeholders
  • Work closely with IT Operations and Technical Support to ensure technical standards are current, efficient, and provide adequate flexibility while meeting current business needs
  • Working closely with Construction, IT and other internal stakeholders, assist with defining and maintaining technical infrastructure standards and oversee their implementation
  • Work closely with Construction and third-party design consultants to ensure technical solutions will support intended purpose(s), meet business needs, and are designed and implemented efficiently
  • Identify opportunities to improve efficiency and scalability of technical solutions and design process
  • Undergraduate college degree. Additional experience may be substituted for this requirement.
  • 5+ years of project management experience. Technical experience in technical service project management and/or telecom design/deployment experience is a plus.

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