Community Assistant - Flamingo Crossings Village | Winter Garden, Florida

Summary/Objective:

The Community Assistant – Flamingo Crossings Village supports participants in Disney’s Internships and Programs through a dynamic and enhanced living experience focused on excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS).

Critical Duties:

  • Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
  • Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, overnight, weekdays, weekends, and/or holidays.
  • Participate fully in the preparation, administration and execution of the weekly Turns, Move-Ins, and Move-Outs and all necessary facility operations.
  • Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts are a required part of the Community Assistant position and may take place at any point during the day, evening, and/or overnight.

Essential Duties (other duties may be assigned):

Basic Operating Standards and Systems (Clean):

  • Comes to work in appropriate attire as outlined by ACC standards and the Community Director.
  • At all times, assists in keeping the community clean by surveying indoor and outdoor common areas regularly for cleanliness, appearance, and working order.
  • At all times, immediately reports any life safety hazard or maintenance concern encountered on the property.
  • The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash.

Basic Operating Standards and Systems (Community):

  • Become acquainted with residents living at the property while serving as a resource for both residents and associated partners concerning the property.
  • Enthusiastically participate in and promote ACC and associated partners programming and initiatives.
  • Assist in the planning and execution of community events as directed by the events team.
  • Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
  • Encourage the respect and appreciation of individual differences.
  • Mediate conflict and help residents to create a respectful living community.
  • Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.

Basic Operating Standards and Systems (Customer Service):

  • Exhibit a welcoming and professional attitude at all times when interacting with current residents.
  • Appropriately act as a resource for all residents and affiliated partners when confronted with a customer service concern.
  • Be familiar with the general maintenance policies and procedures and be available to assist in afterhours maintenance emergencies.
  • Answer phone calls and transfer phone calls appropriately.
  • Assist on-call staff in resolving conflicts and respond to inappropriate behavior as needed.

Night Desk:

  • Be familiar with after-hours communication protocol and check the communication log at the start of each shift.
  • Perform after-hours administrative tasks assigned by managers.
  • Contact maintenance staff, On-Call Professional staff when necessary and appropriate.

Be A Team Player:

  • Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings.
  • Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends.
  • Participate in recruitment, selection, and training of all new staff members as requested by the GM which may include evenings, weekdays, and/or weekends.
  • Maintain a professional attitude and manner in your work relationships.
  • Available to work as scheduled/needed during Turn, Move-In, and Move-Out.
  • Model and encourage a positive attitude among staff.

Perform Administrative Tasks:

  • Complete room/apartment inventories, key checks and common area inventories as assigned.
  • Complete and submit required reports.
  • Distribute materials and messages from or approved by the GM in a timely manner and/or by the assigned completion date.
  • Facilitate the administration of the Community Service Survey.
  • Accurately conduct student census as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an organization, we are not able to sponsor employees who do not have a permanent work status classification in the United States.

Competencies:

  • Teamwork.
  • Thoroughness.
  • Collaboration Skills.
  • Communication Proficiency.
  • Flexibility.

Education/Experience:

  • Graduate, Bachelor's, or Associates degree or diploma in progress or completed from an accredited college or university or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Knowledge of:

  • Microsoft Office Suite including Excel, Email and Internet.

Skill in:

  • Establishing and maintaining customer service through effective interpersonal communication, both verbal and written with internal and external customers.
  • Presenting information and responding to questions from students/residents, management team and coworkers.

Ability to:

  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Deal with problems involving several concrete variables in standardized situations.
  • Read, analyze, and interpret general business policies and manuals, safety procedures or governmental regulations.
  • Write reports and general business correspondence. Ability to effectively present information and respond to common inquiries or complaints from residents, prospective tenants, and the general public.
  • Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Certificates and Licenses:

N/A

Supervisory Responsibilities:

N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel or crouch. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a part-time position. A minimum of 30 hours of work will be required per week, but may change based upon the needs of the business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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