Can I fill out an application online?
You can access the online application by clicking the “Apply Online” link at the top of every page.

What is the cancellation policy?
Application:
If you would like to cancel your application at The Callaway House Austin please notify us in writing of your intent to cancel. If you paid a Security Deposit, this amount will be refunded to you via check within 30 days. All other fees paid during the application process are non-refundable.

Lease:
BEFORE MAY 1ST:
a.) Denial of admission to Austin Area College or University
If the student has been denied admission to Austin Area College or University, a copy of the “Applicant Information Profile” page in the student’s online account must be provided to The Callaway House Austin within five (5) business days of receipt.
b.) Decline of acceptance to Austin Area College or University
If the student declines acceptance to Austin Area College or University, a copy of the “Applicant Information Profile” page in the student’s online account must be provided to The Callaway House Austin within five (5) business days of declining acceptance.

AFTER MAY 1ST:
If your request to cancel your Lease Agreement does not fall within the provisions of the cancellation clause, your request to cancel your contract will be considered a “relet”.  You must request to relet in your Resident Portal in order to be placed on the relet list.  Relets will be assisted on a first-come, first-served basis.  Manager reserves the right to utilize the waitlists to fill required cancellations before any spaces are relet. Resident understands that completion of a relet request does NOT guarantee that The Callaway House Austin will find someone to release your bedspace and that it is your responsibly to find someone.
 

How have you updated the community in response to COVID-19?
We have created a Be safe. Be smart. Do your part.^TM disinfection and hygiene education program. This includes new policies, signage and daily wellness checklist for you to assess your health prior to leaving your home. You will also find disinfectant wipe stands and touchless hand sanitizing stations throughout the community to clean and disinfect touchpoints before and after use. We are continuing to evolve all our protocols, and they may vary and may also be adjusted in consideration of local practices, government requirements and guidance.  

What are resident self-quarantine protocols?
The CDC recommends if someone in a household (unit) has symptoms or come in contact with someone known to have symptoms, the household (unit) should self-quarantine for 14 days. We ask that the resident stay in their assigned unit during this period and we will deliver food from the café to those residents who are quarantining. The quarantined students can also coordinate with the staff for trash removal. If the students have something delivered, we can escort the delivery driver to drop off the items at their front door. 
 

What personal guidelines do residents need to follow?
As mandated by the City of Austin, we are requiring all residents and staff wear face coverings and practice physical distancing in public or common areas. Four people only are allowed on an elevator at the same, and there’s a 10 person maximum in the fitness center with equipment use six feet apart. 

What products are you using to keep the community sanitized?
The Be safe. Be smart. Do your part. program also includes a collaboration with RB, the makers of Lysol, to develop cleaning and disinfecting guidelines and procedures as well as training on the proper products, cleaning methods and healthy living practices. We are proud to partner with RB, as the US Environmental Protection Agency recently approved Lysol Disinfectant Spray, Lysol Disinfecting Wipes, and Lysol Disinfectant Max Cover Mist as the first to test effective against SARS-CoV-2, the virus that causes COVID-19, when used as directed on hard, non-porous surfaces. Our team will be disinfecting common areas twice a day with Lysol products, and you’ll find antimicrobial products on door handles, elevator buttons and café equipment.

Can I be my own guarantor?
A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the rental installment.

What is a guarantor?
To mitigate the risk of delinquent or defaulting residents, we require applicants to provide someone to guarantee their housing contract.

What paperwork is required with a guarantor?
The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.

When is a guarantor required?
All residents require a guarantor to complete the guaranty agreement.

What is an individual lease?
An individual lease provides each resident with their own separate lease agreement and responsibility for his/her rental installments and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rental installments and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).

Can I setup recurring payments?
Yes! Save time in the future and never miss a rental installment by setting up recurring payments. You just need a few minutes and your checking account or card info to setup payments. Click here to login to the Resident Portal and get started.

Do you send me a bill every month?
No, bills are not sent to residents each month, but you may see payment reminders posted around the property.

How can I make a payment?
We accept credit cards, debit cards and ACH payments online through our Resident Portal. We are unable to accept cash.

What is an installment?
The typical lease term is approximately 9.5 months of occupancy which coincides with the university's academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into 10 equal installments due August 1 - May 1. These installments do not represent a monthly rent amount and are not prorated.

What is included?
Your rental installments include an academic lease in a fully furnished unit, your meal plan in the full-service dining hall, all utilities (electricity, water, internet, and cable) and access to all community amenities. Garage parking is available for an additional fee.

When are the installments due?
Installments are due on the 1st of every month per the payment schedule outlined in the lease agreement.

Is after hours staffing and maintenance available?
Yes, after hours Community Assistants, who live on-site, are available for lock-outs or other related after hours issues and our maintenance teams will be available in the case of a maintenance emergency.

Are there insurance requirements for signing a lease at the community?

Yes! The community does require all residents to obtain a minimum coverage of $100,000 in Landlord Legal Liability insurance. There are 3 options below to comply with this lease requirement. *Renters insurance (a policy that protects an individual’s personal belongings) is highly recommended but not required.

Option 1: Automatically enroll in the ACC Master Liability Program offered via LeaseTrack. This program is $12.00 per monthly rental installment and you will be auto-enrolled in the program should you not choose Option 2 or 3 when requested closer to move-in time.

Option 2: Obtain the required liability insurance coverage via American Campus Communities’ preferred insurance partner LeaseTrack.

Option 3: Submit documentation of your own liability insurance showing the required minimum coverages to LeaseTrack when requested 30 days prior to your lease start date.

Am I allowed to request a specific unit?
You can list your preferences on your housing application, and we will do our best to place you in the unit that fits those requests. All requests are served on a first-come, first-served basis and are taken in order based on the date your lease was received.

Can I request specific roommates?
Yes! Our roommate matching program is powered by RoomSync–a roommate matching app. You will have the opportunity to create a personal profile, search, filter, chat and match with other residents who will be living in the community. You decide what matters most when narrowing down your search. Want a roommate with the same major? You got it! Prefer to live with someone who goes to bed early? No problem! Looking for a roommate who enjoys college football? No sweat! You control your search and matching criteria to find the perfect roommate. 

Do you have a roommate matching service?
Yes! You can search for and match with specific roommates in the RoomSync app. Change your mind? No problem! You can modify your matches if your preferences change up until the matching period close date. 

How do I qualify through Financial Aid?
If you are currently receiving need-based financial aid, you may automatically qualify. You would need to look at your current Financial Aid Award Letter for Fall 2022 and Spring 2023, then compare your grants/scholarships/loans to the approved need-based Financial Aid list. If you have any items that appear on the list, no matter the amount, then you automatically qualify for S.M.A.R.T. Housing.

How do I qualify through Income Verification?
If you do not qualify based on the need-based financial aid list, then you can attempt to qualify based on your annual income. Please contact our leasing office for more information on income verification.

How does the leasing process work for S.M.A.R.T. Housing?
1. Pre-qualify for S.M.A.R.T. Housing. a) If you are qualifying through Financial Aid, please bring your Financial Aid Award letter for Fall 2022/Spring 2023 into the leasing office. b) If you are qualifying through Income Verification, you will need to bring your most recent W2 and your 3 most recent pay stubs, your Financial Award letter for Fall 2022/Spring 2023, and your tuition bill into the leasing office. 2. Submit your housing application by clicking 'APPLY ONLINE', pay the applicable upfront fees, and complete the S.M.A.R.T. Housing forms. 3. Once your S.M.A.R.T. Housing paperwork is complete, you will be able to sign a Lease Agreement.

What is S.M.A.R.T. Housing?
S.M.A.R.T. Housing is a program created by the city of Austin to assist students who are either receiving need-based financial aid or who are paying for school through student loans. It is designed to assist those who are working to cover their living expenses. Parental support (money given by parents to cover living expenses) is taken into consideration as income - it is limited and cannot be the only source of income.