AMERICAN CAMPUS COMMUNITIES
Effective Date: Jan 14, 2020
Our goal is to provide you with an excellent customer experience. We will take reasonable measures to protect the privacy of our applicants, residents, residents’ guarantors, prospective residents, prospective residents’ guarantors, and website visitors.
Please take a moment to become familiar with our privacy practices as described below. Our websites may contain links to other sites for organizations that are not directly affiliated with American Campus Communities. Also, American Campus Communities may have a presence on one or more social-networking sites to which you may have access. We are not responsible for the content or privacy practices of these sites and recommend that you review their privacy statements as they may differ from those of American Campus Communities.
Personal Information We Collect Directly
We receive and store any information you provide in relation to our services, such as when you submit an application, communicate with us via phone or email, participate in surveys, or provide information to your online account.
You are not required to provide the personal information that we have requested; however, by choosing not to do so, we may not be able to provide you with our products or services or respond to any inquiries you may have.
Information Submitted by Applicants: In order for one of our properties to process a lease application, applicants must provide some personally identifiable information, including:
Social security number
Date of birth
This information will be used to identify and consider the applicant for residency, and to contact the resident and/or the resident’s guarantor.
Information Collected from Prospective Residents and Prospective Residents’ Guarantors: We may also request contact information from prospective residents and prospective residents’ guarantors who visit or call one of our properties. The information you submit to one of our properties may be accessed by the property, and by American Campus Communities and its affiliates in order to operate and manage the services, understand our residents and residents’ guarantors, and to develop new products and services.
Such information may include:
This information may be used to contact prospective residents and residents’ guarantors, or to inform them of news or promotions.
Information Collected from Investors: Our website includes certain webforms that may require personal information from current and potential investors. The information you submit in a webform will be accessed by American Campus Communities in order to provide you with more information, or to address any questions or concerns you may have. Personal information collected from current or potential investors include:
First and last name
Please keep in mind, any personal information you choose to submit under the “Comments” field within our webforms will be captured as well.
For persons located in the EEA, we will have a lawful basis to process your personal information if:
We need to process your information or application (including transfers to our U.S. service providers) in order to provide you with the service you have requested or to enter into a contract; or
We have a legitimate interest for processing your data, including for data analytics, enhancing or improving our services, or identifying usage trends.
Personal Information We Collect Indirectly
IP Addresses: We collect your IP address when you visit the websites to help us administer the websites and diagnose problems.
A “cookie” is a small text file that a website can place on your computer’s hard drive to, for example, collect information about your activities on the site to keep your account secure, to help us enhance your experience when using our website, and to gain insight on how to better serve our website users.
Assist with your navigation of our website;
Track interactions on our websites or particular features on our websites;
Remember your site preferences (e.g., language preferences); and
Tailor advertisements to you and provide you with a personalized marketing experience.
We may also use Local Shared Objects, sometimes called “flash cookies,” to store information relating to your use of our websites on your computer’s hard drive to personalize and enhance your experience.
We also classify cookies into the following categories:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be disabled.
These cookies are used to allow us to recognize and maintain a log of the number of visitors that reach our website. These cookies assist us in improving our website function in the most efficient manner possible.
These cookies are used to recognize users when they return to our website, so we can personalize content for you and remember your preferences. If you choose to disable these cookies, we will not be able to automatically set your preferences when you visit our site (e.g., your preferred language and region).
These cookies are set through our website by our advertising partners. These partners may use information obtained through their cookies about your visits to our and other websites, in combination with information about your purchases and interests in order to provide advertisements about goods and services relevant to you.
Exercising Choices Regarding Analytics and Advertising
In addition, certain advertising networks and exchanges we work with to serve Interest-based Ads may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/.
Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Further, opting out of one or more NAI or DAA members only means that those selected members should no longer, under the DAA / NAI rules, deliver certain targeted ads to you. This selective opting out will affect our websites and other services but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device.
We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. However, we support the ad industry’s 2009 Self-regulatory Principles for Online Behavioral Advertising (http://www.iab.net/media/file/ven-principles-07-01-09.pdf) and expect that ad networks we directly engage to serve you Interest-based Ads will do so as well, though we cannot guarantee their compliance.
How to Disable Cookies
Some cookies are required for our website to function, as outlined above, and disabling them may prevent you from using certain aspects of our sites. However, to protect your privacy, you may choose to change your browser settings to disable non-essential cookies. The “Help” feature on most browsers provides instructions on how to prevent your browser from allowing new cookies and how to disable cookies. Please also use the following links for more information on how to manage popular browsers:
Sharing Personal Information
American Campus Communities, Inc. is not in the business of selling personal information; however, certain circumstances may require us to share your information.
Service Providers and Storage of Information: We use affiliates and third-party service providers to assist us in our business, and our websites may include functionality that allows certain kinds of interactions between our websites and a third-party website, platform, tool, application or other service, and access or display of third-party content via our websites (“Third Party Services”). These affiliates and third-party service providers collect personal information (such as eCommerce information) in connection with online payments, process payment transactions, facilitate communications, perform website analytics, utilize online targeted advertising and perform other services related to our business. Our affiliates may use your personal information for business planning purposes. Service providers are only permitted to use your information for their own purposes if that information is aggregated, statistical and de-identified, or if they have your consent.
Advertisers: We share our customer data and website usage information about our visitors and applicants with selected third-parties for the purpose of targeting Internet advertisements on our websites and other websites that display our advertisements. Read more about Exercising Choices Regarding Analytics and Advertising above.
Corporate restructuring: If American Campus Communities enters into a business transaction with another party that involves the sale, transfer, or merger of all or a part of our business or involves granting security over all or part of our business, American Campus Communities may disclose your personal information to the other party for the purposes of the business transaction.
Law enforcement or legal requests: We will disclose your personal information without your consent in response to a subpoena, warrant or order of a judicial or governmental authority with jurisdiction. We may also disclose your personal information in response to a lawful request from law enforcement officials or other governmental authorities or if we have reasonable grounds to believe that the information is relevant to a breach of contract or laws or in other cases where we are permitted to by law in connection with protecting our legal rights or those of others.
In matters involving a danger to personal or public safety, we may voluntarily provide information to appropriate government authorities.
We are committed to online privacy and security. We have taken certain physical, administrative, and technical steps to safeguard your non-public personal information both during transmission and once it is in our possession. While our security measures are intended to protect your non-public personal information, the complete security of any transmission over the public internet cannot be guaranteed. As a result, we do not warrant the security of any electronically stored information or information you transmit to us over the Internet.
How Long do we Keep your Personal Information?
Sale of Personal Information
We do not sell your personal information.
EEA Data Subject Rights
Certain persons located in the EEA have the following rights, subject to certain exemptions, with respect to the personal information we hold:
The right to request access to the personal data we hold;
The right to request rectification of any inaccurate or incomplete personal data;
The right to request the deletion or erasure of the personal data;
The right to request that we restrict our processing of your personal data;
The right to object to the processing of your personal data; and
The right to request that your data be ported to another controller.
Additionally, when our processing is based on your consent, you may withdraw this consent at any time. If you wish to exercise any of your rights above, please contact our Privacy Office at email@example.com.
Our privacy team will review your request and respond as quickly as possible. If you are not satisfied with our answers to your questions, you also have the right to file a complaint with your supervisory authority.
Your California Privacy Rights
We do not share your personal information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of personal information that we shared with third parties for the third parties’ direct marketing purposes during the previous calendar year, if any. Written requests may be sent to the following address:
American Campus Communities
ATTN: Privacy Officer
12700 Hill Country Blvd, Suite T-200
Austin, TX 78738
You must write “Your California Privacy Rights” at the top of your inquiry. We will respond within 30 days to requests regarding the categories of personal information that we shared with third parties for their own direct marketing purposes within the previous calendar year. Requests for this information that come to ACC by other means may result in a delayed response.
The following applies solely to California “consumers” as defined in Section 17014 of Title 18 of the California Code of Regulations. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA).
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
Identifiers, such as name, phone number, postal address, email address, etc.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, phone number, postal address, email address, etc.
Protected classification characteristics under California or federal law, such as gender, marital status, veteran or military status, etc.
Internet or other similar network activity, such as IP addresses, information on a consumer’s interaction with a website from first and third-party cookies, etc.
Professional or employment-related information, such as job title, place of work, etc.
Education Information, such as academic major, educational institution, etc.
Inferences drawn from other personal information, such as during roommate matching searches that may reflect a person’s preferences, predispositions, behavior, and attitudes.
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete on our website related to the services for which you engage us.
Indirectly from you. For example, website usage details collected.
From third-parties that interact with us in connection with the services we perform. For example, credit reporting agencies, background agencies, drug testing centers, and/or collections agencies.
Disclosure of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in order for us to process your application, we will use that information to process and begin the application process.
To provide you with information or services that you request from us.
To create, maintain, customize, and secure your account with us.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To provide you with email alerts, event registrations and other notices concerning our services, or events or news, that may be of interest to you.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
To improve our website and present its contents to you.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We do not share your personal information with unaffiliated third parties for their own independent marketing purposes.
Your Rights and Choices
The CCPA provides California consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Access
You have the right to request that ACC disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. You may also request a copy of the personal information we have collected on you over the past twelve (12) months. See the “Exercising Access, Data Portability, and Deletion Rights” section for instructions on submitting a right to access request.
Right to Deletion
You have the right to request that ACC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete and direct our service providers to delete your personal information from our records, unless an exception applies.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by either:
American Campus Communities
ATTN: Privacy Office
12700 Hill Country Blvd, Suite T-200
Austin, TX 78738
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services;
Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods and services; or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
How We Respond to Browser "Do Not Track" Signals
Some web browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. California law requires that website operators disclose how they respond to a Do Not Track signal and whether other third parties may collect personally identifiable information about an individual’s online activities from their site or service. We currently do not respond to “Do Not Track” signals. As the technology and communication between browser and website improves, we may make changes to our policy. Please refer to the sections titled “Personal Information We Collect Directly” and “Personal Information We Collect Indirectly” for additional information.
Personal Information from Children
Because of the nature of our business, our services are not provided to minors. We will not ask minors, specifically children under the age of 13, to provide personal information.
American Campus Communities
Attn: Privacy Office
12700 Hill Country Blvd, Suite T-200
Austin, TX 78738
You may also contact our Privacy Office at firstname.lastname@example.org