FAQ

• Individual Leases

  What is an individual lease?

  An individual lease provides each resident with their own separate lease agreement and responsibility for his/her rental installments and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rental installments and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).

• Lease Term and Rental Installments

  What is an installment?

  The typical lease term is approximately 9.5 months of occupancy which coincides with the university's academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into 10 equal installments due June 1 - March 1. These installments do not represent a monthly rent amount and are not prorated.

  When are the installments due?

  Installments are due on the 1st of every month per the payment schedule outlined in the lease agreement.

  How can I make a payment?

  We accept checks, money orders and cashier’s checks in our office made payable to the community name. As an alternative payment option we also accept credit card, debit cards and ACH payments online at https://connect.studenthousing.com for your convenience. We are unable to accept cash.

  Do you send me a bill every month?

  No, bills are not sent to residents each month, but you may see payment reminders posted around the property.

• Guarantor

  When is a guarantor required?

  All residents require a guarantor to complete the guaranty agreement.

  Can I be my own guarantor?

  A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the rental installment.

  What paperwork is required with a guarantor?

  The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.

• Application Process

  Can I fill out an application online?

  You can access the online application by clicking the “Apply Online” link at the top of every page.

  Can I print an application from the website?

  You can access the printable PDF version of the application by clicking the “APPLY ONLINE!” link at the top of each page then selecting "Apply by mail" at the top of the page.

  What is the cancellation policy?

  Application:
  If you would like to cancel your application at The Castilian please notify us in writing of your intent to cancel. If you paid a Security Deposit, this amount will be refunded to you via check within 30 days. All other fees paid during the application process are non-refundable.
   
  Lease:
  Your lease can be cancelled at The Castilian on or prior to May 1, 2018 ONLY if the applicant provides proof that they will not be attending an Austin Area College or University. All requests must be in writing or postmarked by May 1, 2018. You must include your denial letter or proof that you rejected your acceptance to an Austin Area College or University.
   
  After May 1, 2018, cancellation will be allowed ONLY if the applicant is denied admission to an Austin Area College or university, and who send a certified denial letter of their non-admission within 5 business days of receiving it.
   
  Application fee, administrative fee, and confirmation fee paid to date will be forfeited after May 1, 2018.